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pitbikeparts

Trading Terms

Ordering From Pit Bike Parts:

Browse through our catalogue and click on any items that you wish to buy and put them into the shopping basket. When you have made your selection, click on “checkout” You will then be asked to provide details so that we can process the order. Orders can only be sent to the billing address of the cardholder placing an order.


Delivery schedule:

We try to process all orders, where possible, within 24 hours. Whilst most items will be despatched within one working day, please allow 2-3 working days for delivery within the UK. 

Payment:

We accept payment by Cash, Postal Orders (sent by registered mail)We also accept PayPal, safe online payments that allow you to pay with your credit or debit card. We can also take credit or debit cards during business hours on 01789 766777.

Packaging:

At Pit Bike Parts, we want you to receive your purchase in the same great condition it left us. We use only good quality, new materials for packaging and take great care to insure that happens. We too buy online and can assure you NO ONE takes better care of your purchases. In the unlikely event that an item should arrive damaged due to our negligence, simply return the item and a replacement will be mailed out within one working day, free of any charge.

Deliveries to UK mainland (inc. Northern Ireland)

For UK mainland deliveries, postage will be charged at cost PLUS a small fee for packaging and handling. The postage cost per item should be shown along side the item description, if it is not, please email Pit Bike Parts for a quote. Items mailed within the UK will normally be sent first class recorded delivery and insured for £30.00. Heavier items may be sent UK DPD 24 hour and will normally be insured for the full replacement value of the item. If a buyer requires enhanced insurance, Special Delivery or an expedited service please email the above for a quote BEFORE placing your order. Pit Bike Parts reserves the right to replace any of the above services, without notice, for a similar or enhanced service, where we deem it to be more appropriate.

Warranty

Parts are for off road use and come without warranty unless stated in the items description.

Overseas & non-mainland UK:

Send us a message with you address and order requirements so we can quote you.

Returns:

If you are not happy with your purchase, please return it to us within 14 days. We will make a refund, provided the goods are returned in perfect condition and in their original packaging. Please return the delivery note with the item and state the reason for the return. We will not warrant parts purchased for other uses. We do not refund postage costs unless an item arrives damaged due to our negligence. Items lost or damaged in the post that have been packed correctly are usually insured, we will fill out any necessary claims forms at the post office on your behalf and liaise with the correct Postal service to achieve a satisfactory outcome on your behalf. In the event that this becomes necessary please be aware a refund will be made as soon as we have clearance from the Royal mail/Parcel force, this can take several weeks but we will endeavour to keep you informed of all developments as appropriate. Items returned after the 14 day period will be charged a 25% handling fee.

Bikes

We give a 30 day parts only warranty period from date of  purchase of a bike.

Any part deemed defective will be replaced free of charge once we have received and inspected the suspect part. New parts warranty will be covered only for the remaining of original warranty period. No labour is included in the warranty. Fitting is the consumer’s responsibility and must be carried out by a qualified technician. Warranty does not cover bikes used for hire, bikes that have been modified, collision damaged, improper maintenance. The bike will only be covered by warranty if it has been built by a qualified technician and the PDI paperwork has been completed.  We accept no responsibility for any other damages or loss. Also excluded from this warranty is any incidental or consequential damages including loss of use. You agree to this warranty when you make a purchase of a Pit Bike Spares Ltd Bike.

These bikes are sold as field bikes and must be used on private land. We do not cover them for warranty claims when used on tracks or jumps.

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